Dear Y. Trahan,
Thank you so much for your detailed and honest review! We're thrilled to hear that you and your hairdresser loved the quality of our Afro Kinky Bulk Hair. Your feedback about its softness and natural feel is exactly what we strive for. We sincerely apologize for not clearly communicating about the hair preparation process and potential wastage. This is valuable feedback that will help us improve our product information and video tutorials. You're absolutely right - when working with kinky textured hair, some shedding during the stretching and separation process is normal, and this should be factored into the quantity ordered. I can share a video with you, I hope it can help you. Don't pull it to the sides, just separate it gently. And if you want to make a longer twist, you can keep adding hair upwards.
The video link: https://www.youtube.com/shorts/kQVBrtKDrbo
Based on your experience, we will update our product descriptions and tutorials to include specific recommendations about ordering extra bundles to account for this natural characteristic of kinky hair. We want all our customers to have enough hair to achieve their desired fullness and style. As a gesture of appreciation for your feedback, we would like to offer you a special discount on your next purchase.
Please contact our customer service team with your order number for details. Thank you again for helping us improve our service.
We look forward to serving you again! Best regards,
Eayon Hair Team
