Shipping Policy

Total delivery time = processing time + shipping time.

The delivery time is calculated as the order processing/handling time plus shipping transit time. Our standard processing time for Crochet Human Hair & Bulk Human Braiding Hair is 0 to 2 business days. However, microlinks, tape-ins, wigs, and similar items may require 2 to 4 business days for processing. Additional processing time is needed for colored hair.

Most orders will be shipped directly from our Los Angeles warehouse via FedEx, USPS, and from our factories in China via DHL Express or FedEx. Once an order has been shipped, we will send you a tracking number via email.

GENERAL INFORMATION

To ensure timely delivery, please ensure your address is accurate and includes all necessary information. We cannot be held responsible for lost or misdelivered shipments due to incorrect address details provided at the time of purchase.

We offer worldwide shipping with free shipping available to the US, Canada, UK, Australia, and most European countries. Shipping costs for other destinations will be displayed at checkout.

For deliveries to PO Boxes and APO/FPO military addresses, please note that delivery may take up to 2 weeks. We recommend providing a physical address for faster delivery.

For international shipments, the consignee/buyer is responsible for importing the goods and paying any taxes and duties in addition to the purchase price.

PROCESSING TIME GENERAL INFORMATION

All orders are subject to processing time, separate from shipping duration. Our standard processing time for bulk hair is 1 to 3 business days. However, microlinks, tape-ins, wigs, and similar items may require 4 to 7 business days to process. Additional processing time is needed for colored hair.

SHIPPING RATES & TIMELINES

Please note that shipping timelines begin from the date the order is shipped, not from the date of purchase. Orders typically take 3-5 business days to arrive, depending on the shipping method and destination.

We use USPS, DHL, or FedEx for most shipments. Once your order has been shipped, you will receive an email with tracking information. Please ensure your email address is correct. If you don't receive a tracking number within 7 business days, please contact us at info@eayonhair.com and include your order number.

DISCLAIMER

While we strive for timely delivery, please understand that external factors such as weather conditions, traffic, or increased shipment volumes may cause delays beyond our control. We recommend placing orders well in advance, especially for time-sensitive appointments like hair appointments.

SHIPPING FEES

Shipping fees are non-refundable. If you refuse delivery of a shipment, you will be responsible for the original shipping charges and the cost of returning the package to us.

DELIVERY CLAIMS

We want to ensure you receive your purchase safely. If your package hasn't arrived—or if tracking shows "Delivered" but you can't locate it—please contact us within 7 days to file an insurance claim.

Once filed, we'll manage the claims process with the carrier on your behalf. Please note that insurance claim resolutions typically require up to 30 days to investigate.

For your orders, consider adding our Shipping Protection at checkout for complete peace of mind. It provides full coverage if your item is lost, damaged, or stolen during transit. 

OUT OF STOCK ITEMS/SAPERATE DELIVERY

If your order contains multiple items and one (or more) of them is out of stock, we may ship them to you separately. Secondly, we will contact you about the out of stock item to arrange a replacement or refund to your original payment method.

-FREIGHT TRACKING

You can track the package on the following website accordingly.

DHL http://www.dhl.com/ Tel: +1 480 636 2571

USPS https://www.usps.com/ Tel: 1-800-275-8777

FedEx http://www.fedex.com/

UPS http://www.ups.com/

**IMPORT DUTIES, TAXES ON INTERNATIONAL SHIPMENTS**

Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country; we have no control over such charges and cannot determine what they may be. Customs policies vary from country to country, so you should contact your local customs office for further information regarding any taxes or duties for which you would be liable.

To avoid paying the high tariff when you receive your package, we may ship your package as "Hair/Wig sample/Synthetic hair", and declare a much lower price about $10-$30 on the package.

Worry-Free Shipping & Returns

Shop With Confidence

At Eayon Hair, we know your hair is an investment. That's why we offer Worry-Free Shipping & Returns for just $4.99 at checkout.

For one low fee, you'll receive priority support for eligible shipping issues, along with the confidence of our 30-Day Free Returns & Exchanges program.

If something unexpected happens during delivery, our Customer Support Team will work with you to review the situation and help find the best available solution as quickly as possible.

What's Included?

Lost Packages

If your package is confirmed as lost during transit, our Customer Support Team will review your order and assist you with the next available solution.

Shipping Damage

If your order arrives damaged during transportation, simply contact our Customer Support Team with photos of the package and products. Once reviewed, we'll help resolve the issue as quickly as possible.

Delivered but Can't Find Your Package

If your tracking status shows Delivered but you cannot locate your package, Worry-Free Shipping & Returns allows our support team to prioritize your case after the required information has been provided.

Experiencing a Delivery Issue?

If your tracking shows Delivered but your package cannot be located, please complete the following steps before contacting us.

Step 1 — Contact the Shipping Carrier

Use your tracking number to contact the shipping carrier and report the delivery issue.

Please request an investigation reference number (or case number), as this may be needed during our review.

Step 2 — Check Around the Delivery Address

Many missing packages are found shortly after delivery.

Please take a few minutes to:

  • Verify your shipping address

  • Check your mailbox, porch, garage, or other safe locations

  • Ask family members or roommates

  • Check with nearby neighbors

  • Contact your apartment office, concierge, or building management

  • Look around common delivery areas

Step 3 — Contact Eayon Hair Customer Support

If your package still cannot be located, please contact our Customer Support Team within 7 days after the tracking status changes to Delivered.

To help us review your order quickly, please prepare:

  • Your Order Number

  • Carrier investigation reference number

  • A clear photo of the delivery location showing your house or apartment number

  • Security camera footage (if available)

Providing complete information helps us review your order more efficiently.

How We'll Help

Orders with Worry-Free Shipping & Returns

After reviewing the information provided, our team will determine the most appropriate solution based on the circumstances.

Support may include:

  • Priority assistance from our Customer Support Team

  • Fast replacement processing (subject to product availability)

  • Other reasonable solutions based on the delivery review

Orders Without Worry-Free Shipping & Returns

We'll continue assisting you by working with the shipping carrier according to their standard investigation process before determining the next available solution.

30-Day Free Returns & Exchanges

Your satisfaction is important to us.

If you're not completely satisfied with your purchase, eligible unused products may be returned or exchanged within 30 days of delivery.

Every Worry-Free Shipping & Returns purchase includes:

  • 30-Day Free Returns & Exchanges

  • FREE Prepaid Return Shipping Label

  • No Return Shipping Cost

  • Fast Return & Exchange Processing

  • Dedicated Customer Support

Simply contact our Customer Support Team, and we'll guide you through every step.

Return Requirements

Eligible items must be:

  • Unused

  • Uninstalled

  • In their original packaging

Customized products, used items, altered products, and final sale items are not eligible unless required by applicable law.

Important Information

Worry-Free Shipping & Returns does not apply to situations including but not limited to:

  • Incorrect or incomplete shipping address provided at checkout

  • Address changes requested after shipment

  • Orders refused by the recipient

  • Delivery delays caused by customs, severe weather, or force majeure

  • Requests submitted more than 30 days after delivery

  • Missing supporting information needed for review

  • Excessive or repeated delivery issue requests associated with the same customer or delivery address

Each request is reviewed individually based on the available information.