30-Day Returns & Exchanges

EAYON CUSTOMER CARE

Find your perfect hair. Shop with confidence.

We want you to love your EAYON hair. If your purchase is not the right fit, you can request a return or exchange within 30 days of delivery, subject to the item conditions below.

Start here: Email info@eayonhair.com with your order number, photos of the item, and whether you would like a return or exchange. Please contact us before sending anything back.

1. Return & exchange eligibility

• Contact us within 30 days after your order is delivered.
• Items must be unworn, unwashed, unaltered, undamaged, and in their original packaging.
• Please wait for our return authorization and shipping instructions before mailing your package. Packages sent without approval may not be accepted.
• For international orders, please have your approved return package postmarked within 30 days of delivery and include your order details inside.
• Custom-made items on international orders cannot be returned or exchanged unless we made an error.

These item conditions also apply to U.S. orders and orders with Worry Free. If your item arrives damaged or incorrect, contact us with photos so we can help resolve the issue.

2. Shipping costs & international return support

U.S. shipping addresses

Eligible U.S. orders qualify for free returns and exchanges within the 30-day window. We cover return shipping and, for an exchange, shipping of the replacement item. Contact our team first so we can arrange the return.

Non-U.S. shipping addresses

For orders without Worry Free, customers arrange and pay for return shipping. On your first eligible return, we provide $15 USD toward that shipping cost. Include your shipping receipt when contacting us to arrange the reimbursement. This is a return-shipping benefit, separate from your merchandise refund.

For an eligible international exchange without Worry Free, customers pay to send the item back. We offer one exchange with free shipping of the replacement item after the original item is received.

No restocking fee is charged for an eligible return. If your replacement item has a different price, we will charge or refund the difference.

3. Worry Free order protection

If you purchased Worry Free with your order, we cover the costs of eligible returns and exchanges, including return shipping and shipping of your replacement item. International customers with Worry Free receive this coverage instead of the standard $15 first-return shipping benefit.

Worry Free also provides support when a package is lost or damaged. Contact us with your order number and details of the issue. For damaged packages, include photos of the packaging and affected items. Our team will review the issue and arrange reshipment or compensation, as appropriate.

Contact us as soon as you notice a delivery issue. Please wait for our instructions before returning damaged items.

4. How to request a return or exchange

1. Contact us. Email info@eayonhair.com within 30 days of delivery. Include your order number, item photos, reason for the request, and your preferred resolution. For an exchange, tell us which item you would like instead. If you purchased Worry Free, mention it in your message.
2. Receive your instructions. We aim to reply within 24 hours. Our team will confirm eligibility, the return address, and the shipping arrangements that apply to your order.
3. Send the approved item back. Pack it securely in its original packaging, include your order details, and keep your tracking information.
4. Receive your refund or exchange. Once we receive and check the returned item, we will process your approved refund or send your replacement.

Need your replacement sooner? You can place a new order and pay for it separately while arranging the return of your original item. Once the eligible original item is received and processed, we will issue the approved refund. Store credit with no expiry date is also available.

5. Refund timing

Approved refunds are issued within 2 business days after your returned item has been received and checked. Your payment provider may need additional time for the refund to appear:

Actual posting times depend on your payment provider.